CITRUS HOTEL CHELTENHAM BY COMPASS HOSPITALITY, Cheltenham – A Smart Stay in the City
About the Hotel
Rooms & Amenities
Citrus Hotel Cheltenham offers 59 rooms, including standard doubles, twins, family studios, quad rooms, and executive suites. All rooms have flat-screen Smart TVs, high-speed Wi-Fi, complimentary tea and coffee facilities, and en-suite bathrooms with showers or baths. Family studios include bunk beds and a compact kitchenette. The penthouse features a queen-sized bed, an open-plan bathroom with a double-ended bath, and a walk-in shower. Early check-in is available from midday for £10.
Dining & Breakfast
A self-service breakfast is served daily on the first floor, offering fruit, cereals, yogurts, pastries, and hot items like vegetarian sausages. Breakfast hours are 7:00 AM-9:30 AM on weekdays and 8:00 AM-10:30 AM on weekends. The lounge bar next to reception serves drinks. Room service is available from 11:00 AM to 11:00 PM with a £2 tray charge per delivery.
Location & Transport
The hotel is a 5-minute walk from Cheltenham's city center, near landmarks like The Neptune Fountain, Imperial Gardens, and Regent Arcade Shopping Centre. Cheltenham Train Station is a 5-minute taxi ride away, with bus stops within a 5-minute walk. From the M5, take Montpellier Terrace; from the M4, follow signs to Wellington Street. Parking is available for £10 per day.
Services & Policies
The 24-hour front desk assists with luggage, directions, and local recommendations. Pets are allowed for £20 per night, with treats and water bowls available for £5. Smoking in rooms incurs a £150 cleaning fee. Cots are free for children under 2; older children pay full adult rates. Groups can book standard, family, or quad rooms, all with breakfast included.
Facilities & Accessibility
The hotel provides non-smoking rooms, luggage storage, and safety deposit boxes. Disabled access is limited to public areas only. Wi-Fi is free throughout. The breakfast room and lounge bar are on the first floor. Meeting rooms are available for business use. Room safes, hairdryers, and daily housekeeping are standard.
Choose the Room
Check Dates & Room Rates
Getting around
All Transportation Options at a Glance
Amenities
General
- Smoking allowed in designated areas
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- Pets allowed
- Rooms/ Facilities for disabled
- Luggage storage
- Lift
Guest Parking
- Electric kettle
- Cookware/ Kitchen utensils
Services
- Room service
- Laundry
- Dry cleaning
Dining
- Breakfast
- Bar/ Lounge area
- Free breakfast
Facilities for people with disabilities
- Bathroom for disabled
Spa & Leisure
- Swimming pool
Room features
- Air conditioning
- In-room safe
- Sitting area
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Free toiletries
- Sink
Self-catering
- Electric kettle
- Cookware/ Kitchen utensils
Media
- Flat-screen TV
- Telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Guest Ratings & Reviews
The hotel is located in the heart of Cheltenham town center, making it excellent for exploring the city. The rooms are comfortable and spacious, ideal for a girls' weekend away. The friendly staff were incredibly helpful, but the noise at night was a downside. While the dining options were basic, the central location made up for it.
The hotel provided excellent rooms with comfortable twin beds, a tea/coffee maker, and superb value for money. However, noise disturbances from neighboring guests were a downside.
The hotel is a great budget choice in a very good location that met all my needs. The rooms were very clean and of a very good size, though the overall decor was a bit tired. It offered good value for the money.
This hotel was a mixed bag - the rooms were clean and tidy, which was nice, but they were rather warm even with the windows open and needed a deep clean. The service was a hit and miss; some staff members were pleasant and helpful, especially the lady in charge of the kitchen, while others were not very friendly. The location was excellent for getting around Cheltenham easily, with the main shopping area close by, but it was disappointing to find the surroundings littered with cigarette butts. The dining experience had its moments of excellence with a great choice but was not consistent, with some items overcooked. Overall, the facilities were decent.
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