Citrus Hotel Cheltenham By Compass Hospitality | City stay in Cheltenham | Book Now

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Key details

About the Hotel

Wellington Street, Cheltenham, United Kingdom, GL50 1XZ

In the heart of Regency town

Very good

7.3

7.4

/10

3.7

3.4

Loved by Citrus Hotel Cheltenham By Compass Hospitality guests

Good breakfast
Helpful staff
Easy check-in
Spacious rooms
Ideal location

"On-site secure car park is also perfect for those visiting local towns by car."

alangiles2018 from United Kingdom

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"Room was surprisingly spacious with a great view at sunset over the rooftops."

Claire D

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"Very close to loads of restaurants and bars, and very convenient to walk to Cheltenham city bits."

Christine

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Amenities

Citrus Hotel Cheltenham by Compass Hospitality offers a 24-hour front desk and central city access, making it a convenient choice for all types of travelers. Guests can take advantage of complimentary breakfast served daily from 7:00 a.m. to 9:30 a.m. on weekdays and 8:00 a.m. to 10:30 a.m. on weekends. For those with vehicles, chargeable on-site parking is available for £10 per day.

Rooms

The hotel provides 59 rooms, ranging from standard twins and doubles to spacious family studios and penthouses. Family studios include a double bed and two adult-sized bunk beds, along with a seating area and dining space. The penthouse features an open-plan bathroom with a double-ended bath and a walk-in shower.

Location

Located in the heart of Cheltenham, the hotel is easily accessible via major roadways and public transportation. The Cheltenham train station is a 5-minute taxi ride away, providing connections to various destinations. Nearby attractions include local parks and tennis courts, enhancing the city stay experience.

Pet-Friendly Accommodation

Citrus Hotel Cheltenham allows pets to stay for a charge of £20.00 per night for up to three nights, making it an inclusive choice for travelers wishing to bring their furry companions. Pets receive goodie bags with treats and water bowls for an enhanced stay experience. Advance notification is preferred to allocate suitable accommodation for guests with pets.

Family-Friendly Features

Children under the age of 2 can share a room with parents at no additional charge, promoting a family-friendly environment. The hotel offers several room types to accommodate families, including quadruple rooms with three to four beds. Continental buffet breakfast, featuring hot options, is included for families during their stay.

Highlights

Location: Central city access

Rooms: 59 room options available

Dining: Complimentary breakfast served daily

Pet-Friendly: Pets welcome for £20 per night

Must-do experiences

Stroll through Pittville Park and enjoy the beautiful gardens.
Try the famous Cheltenham beef at The Daffodil restaurant.
Visit the intimate Cheltenham Art Gallery for local exhibits.
Explore the Pittville Pump Room for its historic architecture.
Don't miss the Cheltenham Farmers' Market on Saturdays!

Location: Perfect

9.0/10Review score

See hotel location on map

Guest Emotional Experience

Underrated GemsDiamond in rough

“Don't be put off by the outside appearance!”

604ginar from United Kingdom

Safe HavenHome away.

“The room was immaculate and the bed is one of the most comfortable I've slept in at a hotel.”

Francis W from United Kingdom

Quiet Nights for Busy DaysPeaceful bliss

“Room comfy, great shower ? only issues curtains don't cover length of windows, parking is first come, first served!”

Victor

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Choose the Room

From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.

Quadruple Room

4 persons

270 sq. feet

4 Single beds

Shower

Heating

room details

Family Room

4 persons

270 sq. feet

1 Double bed

Shower

Heating

room details

Standard Triple Room

3 persons

260 sq. feet

3 Single beds

Shower

Heating

room details

Standard Twin Room

2 persons

195 sq. feet

2 Single beds

Shower

Heating

room details

Click button to see more rooms

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Check Dates & Room Rates

See what's available for your travel dates

Amenities

Thoughtfully designed amenities for a comfortable & memorable stay

Facilities: Very good

7.2/10Review score

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
Security
Luggage storage
Lift
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Golf course

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Services

Pet amenities available
Housekeeping
Laundry
Dry cleaning
Welcome drink

Dining

Snack bar
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Children's buffet

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Leisure/ TV room

Room features

Heating
Sitting area
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries
Sink

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Citrus Hotel Cheltenham By Compass Hospitality Location

Wellington Street, Cheltenham, United Kingdom, GL50 1XZ

Map view

Wellington Street, Cheltenham, United Kingdom, GL50 1XZ

City landmarks

Park

Pittville Park

5100 ft

Gallery

The Wilson

2300 ft

Landmark

Montpellier District

2800 ft

Fountain

The Neptune Fountain

2200 ft

Museum

Holst Birthplace Museum

2800 ft

Park

Montpellier Gardens

2100 ft

Landmark

Pittville Pump Room

1.2 mi

Landmark

World War I Museum

3400 ft

Spa Centre

The Cheltenham Spa

2400 ft

Stadium

The Abbey Business Stadium

4100 ft

Amusement Park

The Play Farm

2500 ft

Landmark

Sandford Parks Lido

3100 ft

Gallery

The Gardens Gallery

2200 ft

Landmark

Statue of King William IV

2300 ft

Landmark

Cheltenham panorama view

2.0 mi

Nearby

Unnamed Road

The Minotaur and the Hare

1000 ft

Event hall

Cheltenham Town Hall

1400 ft

Imperial Gardens Imperial Square

Gustav Holst Statue

1400 ft

Mall

Wishing Fish Clock

600 ft

Cheltenham Minster

1400 ft

Church

Cambray Baptist Church

300 ft

Shopping Area

Regent Arcade Shopping Centre

700 ft

Park

Imperial Gardens

1400 ft

Shopping Area

John Lewis & Partners Cheltenham

800 ft

Church

Cheltenham Minster St. Mary's

1500 ft

High St

Sandford Park

900 ft

The Promenade

1000 ft

Mall

The Brewery Quarter

2000 ft

Night club

MooMoo Clubrooms

800 ft

Gallery

Park Gallery

2000 ft

Restaurants

The Moon Under Water

600 ft

16-28 Bath Road

SOHO Coffee Co

600 ft

The Brewery Quarter High Street Unit B

Falafel King

900 ft

90 High Street Near Jhon Lewis

German Doner Kebab

800 ft

65-67 High Street

Wolfies

700 ft

2 Bath Road

Shakes 2GO

800 ft

9 Grosvenor Street

Cheltenham kebabs-burgers-pizzas

800 ft

High Street

Cafe Moochoo Cheltenham

800 ft

51 High Street

Delhi Heights

800 ft

13 Grosvenor Street

The Outdoor Inn

900 ft

Land Ajoining 39 High Street

Explore Cheltenham

Local Highlights Around Citrus Hotel Cheltenham

The Wilson

9 minutes' walk

Art and history museum showcasing local culture. Features free admission days and engaging exhibitions.

Montpellier District

11 minutes' walk

Charming area known for its Regency architecture and boutique shops, perfect for leisurely strolls and shopping.

Pittville Park

19 minutes' walk

Beautiful park with stunning grounds, a boating lake, and playgrounds, ideal for family outings and picnics.

The Cheltenham Spa

9 minutes' walk

Historic spa providing various wellness treatments. Enjoy relaxation after a busy day of exploring.

Walks With Hawks

3.6 km

Bird of prey experiences for thrill-seekers. Bookings required for this unique and exciting outdoor adventure.

Sandford Parks Lido

12 minutes' walk

Outdoor swimming pool with recreational facilities. A great spot for relaxation and fun during warm months.

The Play Farm

10 minutes' walk

Indoor adventure play for families, featuring soft play areas. A perfect choice for young children to enjoy.

The Moon Under Water

2 minutes' walk

Lively pub offering classic pub fare; known for its vibrant atmosphere. Reservations not needed.

SOHO Coffee Co

3 minutes' walk

Casual coffee shop famous for artisan coffees and fresh pastries. Ideal for a quick snack or light meal.

Falafel King

4 minutes' walk

Quick-service eatery specializing in delicious Middle Eastern falafel and wraps. Great for vegetarian options.

Cheltenham Town Hall

5 minutes' walk

Historic venue hosting concerts and events. Offers a rich cultural experience for music lovers of all ages.

The Playhouse

15 minutes' walk

Charming historic theatre featuring various performances and comedy shows. A perfect night out for couples or families.

Getting around

City Centre

Cheltenham3 min · 700 ft

Airports

Gloucestershire (GLO)13 min · 5.1 mi

Bristol (BRS)127 min · 52.6 mi

Train

Cheltenham Spa Train Station22 min · 1.1 mi

Cheltenham Spa Railway Station23 min · 1.2 mi

Bus

Bus stop4 min · 1000 ft

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Property information and rules

Check-in

from 15:00-23:59

Check-out

until 11 am

Guest Parking

Private parking is possible on site at GBP 10 per day.

Internet

Wireless internet is available in for free.

Breakfast

The hotel offers a full breakfast at the price of GBP6.95 per person per day.

Children & extra beds

There are no cots provided in a room.

Pets

Pets are allowed on request.

Year renovated:

2006

Number of floors:

Number of rooms:

Former name

The Big Sleep Hotel

Guest Ratings & Reviews

Real Guest Experiences & Ratings

Review summary

Based on recent reviews

Guests often highlight the hotel's fabulous-sized rooms, equipped with conveniences like a kettle, iron, and ironing board, making stays comfortable. The central location is a recurring positive, placing guests within easy reach of the town center, theatre, shops, restaurants, and bars. While some guests have noted the dated appearance, many appreciate the convenience of having on-site parking available. The continental breakfast is another appreciated feature for a quick start to the day.

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Review score

Based on 522 verified reviews

6.9/10

Nice

63%

Recommend

Location

9.0/10

Staff

8.7/10

Breakfast

6.3/10

Paid Wi-Fi

6.8/10

Pros

Good location

Comfy bed

Helpful staff

Cons

Unclean room

Poor mattresses

Run down room

based on 864 reviews

3.5/5

Molly from United States

Business traveller

Standard Double Room

3 nights in November 2025

Reviewed:January 06, 2026

7/10

great locationgood room sizecute staffpoor heaterlimited pillowfilthy kettle

The location was GREAT! It was super central to everything. The room was a good size, and I found it clean (which i REALLY appreciate). I thought the staff were cute, too.

The heaters were not great, so the room was a bit cold. I only got one pillow per person (I had to ask for more). The kettle was filthy. It even had food inside it, so I had to take it to reception (UGH!).

0 Helpful

Eva from Germany

Standard Double Room

1 night in November 2025

Reviewed:December 24, 2025

7/10

Acceptable hotel FOR overnight stay

lovely staffclean roomcentral locationminimal roommissing fridgenoisy night

staff was lovely. The room was clean, and all amenities were provided. The hotel had other facilities such as an ironing table. The LOCATION of the hotel was also central.

the room was minimal. There was NO fridge, all appliances worked but seemed worn. The hotel was QUITE noisy at night.

0 Helpful

Ellen from United Kingdom

Single

Standard Double Room

4 nights in October 2025

Reviewed:December 14, 2025

9.0/10

Central Stay

helpful stafftidy roomconvenient location

the staff were helpful, and the breakfast was really good. rooms were clean and tidy, important to me. the hotel location was convenient for accessing city center amenities by foot.

the parking space felt a little cramped, making maneuvering a bit challenging.

Location

9/10

the hotel is situated perfectly in the city centre and is within a short walking distance of all amenities. plentiful dining options are located very close by. a 24-hour car park is just around the corner.

Service

9/10

the duty manager, matt, was very helpful . the staff were engaging in conversation and very willing to answer questions. they were eager to assist with anything i needed .

Dining

8/10

the continental breakfast offered ample food and a good selection of items. the breakfast area was consistently well-stocked throughout the service. the offerings were of a standard to meet most guest's needs each morning.

Facilities

9/10

wheelchair access is provided, ensuring accessibility for all guests.

Rooms

10/10

the rooms were very comfy and tidy . i had a disabled room, a wet room was available, convenient. a kettle, iron, and ironing board were also available.

0 Helpful

john from united kingdom

Single

standard double room

3 nights in November 2025

Reviewed:November 28, 2025

8.8/10

fantastic location and friendly staff

perfect locationgreat showerclean bed

The location was perfect, just a short walk to the town hall. the shower was great with lovely spotlights. plenty of tea and coffee were available. i found the big bed lovely and very clean. It had everything i needed.

the car park uses automatic lighting, and i found it turns off too quickly. i also found it scary because it does not give you enough time to get out.

Rooms

9/10

The room included a comfortable bed and adequate space for luggage. the room had essential amenities and was well-kept. It also provided enough lighting for reading and relaxation.

Facilities

8/10

the hotel provides complimentary high-speed wi-fi access for all guests, ensuring seamless connectivity.

Dining

8/10

the hotel dining area offers a buffet breakfast with hot and cold options. guests can choose from cereals, pastries, and fruit juices. a selection of teas and coffees are available throughout breakfast.

Service

10/10

i found the staff very helpful and accommodating! they were available at check-in and check-out. the team ensured a smooth and pleasant experience for every guest, answering all questions.

0 Helpful

Questions of the users

About Citrus Hotel Cheltenham By Compass Hospitality

What are the parking options like at Citrus Hotel Cheltenham, and is it easy to find a spot?

10 January 2024

Parking is available on-site for £8 per night, but it's on a first-come, first-served basis. It's advisable to arrive early to secure a space.

If parking fills up at the hotel, what alternatives are available nearby?

12 February 2024

If the hotel parking is full, there are public parking options available in the vicinity. Local information can be provided by reception.

Can guests open windows in the rooms for fresh air?

15 March 2024

Windows can be opened approximately 15 to 20 centimeters, with restrictors in place for safety. Rooms come with either a continental breakfast or a hot upgrade on weekends.

Is there a possibility of late check-out after my stay?

22 April 2024

Yes, late check-out is available until 12:30 PM for an additional fee of £10, subject to availability. It's best to inform reception by 10:00 AM on the day of departure.

Are specialized shower facilities available for guests with disabilities?

18 May 2024

Yes, both the Accessible Double and Accessible Twin rooms feature wet room showers with seats for added convenience.

Can I expect a refund if I need to cancel my reservation?

30 June 2024

Refund policies vary, and potential refunds are typically managed directly with guests by the reception team.

Is there a secure place to store a bicycle during my stay?

5 July 2024

An underground car park is available for guests to securely store bicycles while staying at the hotel.

How far is the hotel from the nearest train station?

25 August 2024

The hotel is a 10-minute taxi ride from Cheltenham train station, or roughly a 30-minute walk.

What are the pet policies at Citrus Hotel Cheltenham?

16 September 2024

Dogs are permitted in specific rooms for a charge of £20 per dog per night. Pets must not be left unattended in the room and should be kept on a lead at all times.

What time is breakfast served at the hotel?

14 October 2024

Breakfast is served daily from 7:00 AM to 9:30 AM on weekdays and from 8:00 AM to 10:30 AM on weekends, featuring both continental and hot options.